Privacy Policy

Last updated October 4, 2026

In short: we collect what we need to run Provine for your shop, we don't sell it, we don't use advertising or analytics trackers, and the information your customers give a shop belongs to that shop.

Who we are

Provine is operated by Fusion Frameworks LLC, based in Texas, United States ("we", "us"). This policy covers people who use Provine to run a shop (owners, admins and staff), people who start a shop with us, and visitors to provine.app.

Shops and their customers

Each shop on Provine decides what it collects from its own customers, such as names, email addresses, phone numbers, shipping addresses and order details, and how it uses them. For that information we act on the shop's behalf: we store and process it so the shop can take and fulfil orders. If you bought from a shop, contact that shop about your information. We'll help the shop respond where we can.

What we collect

Your account: your name, email address, password (stored only as a one-way hash), your role in each shop, and when you accepted our Terms.
Your shop: the shop's name, web address, branding, contact details, shipping origin address, products, prices, materials, expenses, settings, and the connection to its Stripe account. API keys a shop saves for other services are stored encrypted.
Orders and customers: what shops enter in Provine and what customers submit through a shop's storefront, including names, email addresses, phone numbers, addresses, notes and order history.
Payments: card payments are handled by Stripe. We keep a record of each payment (amount, status, Stripe reference). We never see or store card numbers.
Images: logos and product photos you upload. These are stored as public files so storefronts can show them; anyone with the link can view them.
Security records: a log of permanent actions in a shop (such as deletions), which can include a copy of what was deleted, and short-lived counters used to limit repeated sign-in or sign-up attempts. Those counters store a keyed one-way hash of your IP address or email, never the address itself.

We don't use analytics, advertising or tracking scripts, and we don't buy information about you from others.

How we use it

To run Provine: storefronts, orders, payments, shipping quotes, emails and the admin.
To send account and order emails: invites, sign-up confirmations, password resets, and the order updates a shop has turned on.
To keep accounts and shops secure and prevent abuse.
To provide support and to improve and fix Provine.
To meet legal obligations, such as keeping financial records.

We don't sell personal information or share it for advertising.

Services that help us run Provine

We share information only with the providers needed to run the service:

Vercel hosts Provine and stores uploaded images.
Railway hosts our database.
Stripe processes card payments for shops that connect a Stripe account. The shop is the seller; Stripe receives the order's items and the customer's email at checkout, and the shop's business details when it connects.
Resend delivers our emails and the emails shops send through Provine.
Shippo provides shipping rates, using the shop's origin address and the customer's shipping name, address and phone.
VerbRail, our own assistant service (also operated by Fusion Frameworks LLC), powers "Ask Provine". When a shop member uses it, it receives their name and role and can read that shop's orders (including customer names), inventory, materials and suppliers to answer their question.
OpenAI helps VerbRail understand what's being asked. It receives only the question someone types into "Ask Provine", never the shop data used to answer it, and the request isn't stored for later use. Avoid typing customers' personal details into your questions.

We may also disclose information if the law requires it, to protect people or Provine from harm, or as part of a sale or reorganization of our business, in which case this policy continues to apply.

Cookies and storage

provine_session keeps you signed in, for up to 7 days.
pv_setup_hidden_… remembers that you hid the setup checklist, for up to a year.
Your browser's local storage remembers your light or dark theme and whether the sidebar is collapsed.

We don't use advertising or analytics cookies.

How long we keep it

We keep account and shop information while the account or shop is active. Payment records are kept for financial history and can't be altered. Records of permanent actions are kept for accountability. Sign-up, invite, password-reset and sign-in links expire on their own and are deleted once used. To have your account or shop removed, email us; some records may be kept where the law or legitimate business needs (such as payment history) require it.

Security

Provine uses HTTPS everywhere. Passwords are stored as one-way hashes. API keys shops save are encrypted. Links sent by email are stored only as one-way hashes, expire, and work once. Changing your password signs you out on every other device. No system is perfectly secure, and we'll tell affected users promptly if a breach affects them.

Your choices

You can update your shop's details in Provine and reset your password at any time. To see, correct, export or delete your information, email rolando@fusionframeworks.co. Depending on where you live, you may have further rights under local law; we'll honour them.

Children

Provine is a business tool and isn't meant for anyone under 18.

Changes

We'll update this page when our practices change and change the date at the top. If a change is significant, we'll tell account holders by email or in Provine.

Contact

Questions about privacy: rolando@fusionframeworks.co. See also our Terms of Service.